#BuzzOff: 10 reasons to turn Google Buzz off

Please RT! (click the image)

On February 9th Google have unvailed Google Buzz, a service that involuntarily transforms every Gmail user’s private contact list into a public social network. While Google has suffered from privacy concerns in the past, Buzz is considered by many angry users to be crossing a line. Many loyal Google users including myself have hence chosen to disable the service. I present a list of reasons why you and your contact list should do that too.

1. Choice: We never asked for it

First and foremost we have never asked for Buzz, we have never signed an agreement to enable it and we don’t necessarily want it. Even without all of the many other reasons, this should be enough. Many of us are already oversaturated with social media and Buzz just creates more noise. The fact it is coupled with Gmail makes it harder to resist the temptation to waste even more time on depressing filtering of meaningless contextless chatter.

2. Privacy: Our private and public contacts are not the same

An abused women workplace and new partner exposed to her abusive ex; doctors’ confidential client list shared with the world; journalists’ sources automatically revealed; Iranian and Chinese activists networks mapped for their governments to easily track; your own private contacts, private no more. When asked by CNBC if users should trust Google as a friend the company’s CEO Eric Schmidt answered:

“If you have something that you don’t want anyone to know, maybe you shouldn’t be doing it in the first place.”

I don’t know if this is the excuse he was also making internally at Google in their privacy debates over Buzz which they most certainly have had before giving the green light for this bold move. Schmidt and Google are not vindicated by the fact Facebook has been compromising its own users’ privacy and that its founder Mark Zuckerberg have been making similarly miserable statements. In response to Zuckerberg social media researcher and lead thinker on the issues around the online public/private danah boyd says:

“Privacy isn’t a technological binary that you turn off and on. Privacy is about having control of a situation.It’s about controlling what information flows where and adjusting measures of trust when things flow in unexpected ways.”

The same applies to Google. This time, it was even more “unexpected” as it simply happened.

3. Context: Who you interact with on different services is different for a reason

“By offering social communications, which have primarily been used for entertainment purposes, Buzz would bridge the gap between work and leisure.”
Google co-founder Sergey Brin on Google Buzz, quoted by the New York Times

Why would we want to do that? There are very good reasons for us to keep different contacts on different service. In fact, one of the most often complains people have about Facebook is that its popularity has ruined it. Once both my clients, my students, my colleagues, my kindergarten friends, my boss, my grandma and some hundred other people who claim they know me all “friend” me on Facebook the platform immidiately loses its social context. Would you invite all of your facebook friends to one party? Would you want to tell all of them the same thing in the same way? Yeah… me neither. Now ask yourself the same question about anyone you’ve ever emailed with on Gmail, including all the people you email with and you just can’t stand. E-mail gives us control over the contexts and tones of our different relationships and that’s its key feature. That’s something Buzz is ignoring by turning our email contact list to a social network.

We switch between different social networks all the time, we manage different social graphs (social structures) and manage different aspects of their identities in different ways on any of them. That’s exactly why we develop work relationship around our LinkdIn contacts and leisure relationships around our YouTube contacts. No Sergey, we don’t want you to bridge this for us and I wish I could add “…thanks for asking”, but you didn’t!

4. Techno-Social Simplification: Stupid algorithms make for stupid social relationships

Why does Sergey and other engineers at Google and beyond want to bridge the different facets of our social life? Because they can monetize on mapping our social media activity. They can generate a lot of income by understanding how we interact with each other and using that in a commercial context. I am not trying to criticize that, if they would’ve done a very good job of that, that would be a different issue, but they don’t.

Google (and many of those it attempts to compete with) fail to understand our social life because our social networks don’t work like computer networks. Groups of 3 don’t easily scale to 30, to 300, to 3000. “Friending” your friend is not like “friending” your grandma, your boss, your favorite celebrity. This inherit syncing problem between technological networks and social networks is an old problem that will not go away so soon. We won’t go and describe each relationship we have and assign it its own settings. Especially since unlike the way Facebook defines it, we do not experience our relationships in the same way, I might “friend” a person I admire, they might accept, but we are not equally “friends”.

Twitter has dealt with this problem by simplifying the networking and the interaction, doing away with consent based “friending” and introducing the aspect of “following”. This has also been the source of its success. But Google, being behind on the social media game was impatient to allow users to define their own networks and have decided for you to follow and be followed by your email contacts and to share any public content by simply channeling it to your central broadcast and discussion hub – your Google profile page.

Engineers love simple elegant solutions, but there’s nothing elegant in this simplification of our public life. This is a crude cop-out from finding adequate technological solutions to the fullness and richness of our social life. In the meanwhile we censor ourselves and restrict our online interactions because the platforms we have prefer simplicity and scale (clean code – easy) over intimacy, complexity and depth (messy code – yet unsolved task). In the meanwhile Schmidt prefers that if the engineers in his company cannot deal with the intricacy of our social life we should not be having it in the first place. I beg to differ.

5. Culture: Vote for an Opt-In and against an Opt-Out culture

Many social web services allow you to import your contacts. It’s a great way for them to spread the word and make sure you tell your friends and by that make the service more meaningful to your and their social life. The process is not obvious though: you are asked to enter your Gmail (or other service) username and password in an interface on the third party’s site. This makes most people think twice to make sure they actually trust that service with possiblly the most valuable access key to their online identity (which is why many users, including me never do that). Even if you chose to do that you are still invited to chose who of these friends would you actually want to invite to that service. This assuming that not all relationships are made equal. Google, to gain an advantage over its social media competitors decided to completely ignore this steps and decide it for you, in their own way – algorithmically.

This move by Google was encouraged by Facebook’s recent move to flip its users’ culture on its head automatically set content as public by default. They defend themselves by saying we simply have to “opt-out” of the public option if we so prefer. But they know there is nothing more persistent than the “temporary default”. Most users didn’t respond to Facebook’s change of service just as much as most uninterested users didn’t turn Buzz off. Many of those who were excited about Buzz also installed the Google Buzz mobile application, there they encounter yet another privacy decision made for them – their GPS location is attached to their messages by default. But hey, don’t like it? Opt out. Right? Wrong! Very very wrong!

This is a dangerous culture developed by services who take their market dominance and us their users for granted. This culture in itself might become the norm unless we express loud and clear that we want to opt-out from the opt-out culture. This is the cloud service incarnation of what we’ve seen before in the browser wars: Google Buzz on Gmail is just like Internet Explorer on Windows – a buggy, insecure and aggressive attempt to monopolize an existing market by shoving software down the throats of captive users. Therefore it should be resisted.

Don’t chose for us. We’re not stupid, we’ll chose which services to opt into and which ones to just not bother with.

6. It’s half-baked: Google admitted to a flawed testing process

This admittance of flaws is not the first time Google releases an unfinished product. They usually label new products as “beta”, though they di not do it this time. That’s ok, it is true you can’t really know a product until it reaches its full user scale and even then some surprises would happen. This calls for plugging my absolutely favorite quote by architect Stuart Brand from the book titled How Buildings Learn: “All buildings are predictions. All predictions are wrong.”

But some predictions are actually fair, and some wrongly made predictions can be taken into account before they are made, mainly through testing. Google has a process for that which they have used many many times before. For some reason they didn’t use it this time, they didn’t even use a hype inducing mechanism like they did with the closed beta of Google Wave. They just slapped it on everybody, privacy compromising and socially broken as it is.

Google employees tested Buzz internally, but the company’s engineer culture that thrive on simple technological systems did not alert the product developers to the social implications. Basically, they didn’t suffer from lack of social context, they were all Google employees using this service, they had social context.

There’s a saying that “Google don’t get ‘social’”. They failed to get it many times before, “Open Social” failed, no one that is not a crazy hacker gets what Wave is all about, and even Dodgeball, a company Google bought died from lack of adequate support within Google only to be revived by its founder outside of Google as the very FourSquare. Google needs professional help. Much like Microsoft pays danah boyd a nice salary to research the social implication of their actions, Google should employ more sociologists and cultural critiques to challenge the techno hemophily that dominates the labs in the Mountain View Googleplex and from there the world.

7. Security: Potential security holes have been found

Some security holes have already been reported. This again from a product that has access to the highly secure personal data of all Google users. We know some cyber-attacks from China have already compromised user data, at this sensitive point why make it easier by opening more channels for exploit.

8. Usability: The interface sucks

The main thing you hear from many Google users that are less critical of their privacy and rights is that the interface itself is unusable. Much due to the lack of social context, the first thing users are trying to do is collapse conversations that they just don’t care about. They can’t do that due to a lacking interface, and the response and changes from Google are too scattered, too broken, too late.

This will probably be the main reason why people actually chose to turn it off.

9. To show we can: It is hard to turn it off, but we’re determined enough to do it

A possible usability hurdle that is not unintended is the fact it is really hard to turn the damn thing off. When the welcome screen first appear, saying you don’t want it was not an option, saying you don’t want to hear about it right now still kept the service on. Then Google revealed a small link at the bottom of the page saying “turn off Buzz” and guess what? It’s still on! You actually have to go manually and remove your contacts from the “followed” list to actually disable this. Cnet wrote a good tutorial for that.

Update: The Buzz team have responded to some of the frustration. Opting out of buzz should be easier now. The option is not yet available on all accounts though. (again, great! but it should not be there in the first place)

10. Support: That’s the only way to make Google Buzz better

Google is a great company. I don’t think they are “evil” since “evil” doesn’t exist in the world, whenever somebody say someone is “evil” they just expect us to uncritically disprove of them. In that sense for Google to “not do evil” it needs to make sure to maintain its image and PR efforts and not have people uncritically disprove of them.

I applaud Google’s way of doing its business in many fields, and most prominently its support of open source software and free culture. I believe Google has a lot to give the social web too. They might even call it Buzz, but by accepting this flawed and dangerous service and by simplifying our relationships to make sense within it we are not helping make it better. If Buzz becomes the social platform it hopes to become it would either be if us the users cripple our social relations to fit the engineers schema or by us the users sending these engineers back to their drawing boards. The former will be an undesired result for us and in the long run for Google too. For the later read on…

What Should We Do?

There are several things we should do:

  1. Before you turn it off, find who are your friends who actually use it, inform them of the reasons not to. If it helps, use this article.
  2. Turn it off – Cnet wrote a great detailed article on how to do it. Update: It should be easier to do through the Gmail settings options under the new Google Buzz tab (see image below)
  3. Help your friends, family, loved ones and hated ones turn it off
  4. Spread the word on using the social tools that make sense to you (#buzzoff is not a bad hashtag)
  5. Write about it in other places and contexts. If you want to use, mix, translate parts or the entirety of this article, please do
  6. Follow the FTC complaint filed by EPIC a privacy advocacy group
  7. Talk to friends at Google, explain your concerns, they are good people, they will probably listen

Disable Buzz (at time of publish still not available on all accounts)

What Should Google Do? (pun intended)

Much like Totyota had to withdraw its cars and manage the crisis, and based on past lessons there are four steps for dealing with these type of mistakes:

  1. Identify what the problem is,
  2. apologize.
  3. Then very quickly describe what is you’re going to do to make sure this doesn’t happen again,
  4. and then do it. Follow through on your promise.

This not what they’ve been doing. They have responded to some feedback and rolled out some changes but they still have to:

  1. Identify that opt in was not the way to go – they have not done that yet
  2. Apologize for taking the Gmail users for granted - they have not done that
  3. Don’t promise “not to be evil”. Promise not to ever opt us into anything we didn’t ask for ever again – they have not done that
  4. Then retract Buzz from Gmail, allowing those who want to easily opt in – they have not done that

Finally

This is beyond one service or another, this is a battle on the future of web services. Google is a leader and a trend setter. Where Google goes others follow, for better or worse. We have to win this battle!

I leave you with this:


Google Opt Out Feature Lets Users Protect Privacy By Moving To Remote Village

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23 Comments

  1. Posted Feb 17, 2010 at 5:19 pm | Permalink

    “By offering social communications, which have primarily been used for entertainment purposes, Buzz would bridge the gap between work and leisure.”

    Some of us don’t want that bridge. Some of us don’t want to be “exposed”. My work life is entirely different than my personal/social life. I have no reason to intertwine nor would I want my boss to know that I was hungover on Monday because I posted crazy pictures of a party I was at on my FB. Maybe I don’t want my parents to know even… Google needs to test their services on people outside of their nice offices and actually see what people on the street would do. I’m not talking about Geeks or Tech Gurus, real people who use GMAIL just for email.

    I sometimes believe Google is out touch of with reality.

    As for their excuses – they need to hire FIRST – a NEW quality control/compliance team, SECOND – better mouth pieces to speak on their behalf.

    In my career….If I built ANYTHING – that didn’t have an OPT OUT option labeled in BOLD, upper case, or done in some way to give attention to the user – there would many legal analysts after me…

    We need to be in an opt in culture.. and no more opt out….

    How many things do I have to opt out from, spam, newsletters, coupons, text messages, billing notifications, now I have to worry about searching for an option to get rid of google buzz.. which was no easy to find whatsoever…

    Why would they force this upon us? Answers dammit~

    That was my rant~ :)

    • mushon
      Posted Feb 17, 2010 at 5:35 pm | Permalink

      :) Well, now your professor knows…
      Another point I didn’t make in the post which your comment made me think of is that many of these techies do live in public for a large degree, and they do actually find no problem with Schmidt’s statement. There can be two obvious reasons for that:
      a) They are privileged mostly white, middle class men
      b) Their life is boring

      • Honieh B.
        Posted Feb 17, 2010 at 7:19 pm | Permalink

        I take option B! :)

        or

        C) Socially inept and need to find another way to avoid socializing with people in person! jk

  2. Leslie
    Posted Feb 17, 2010 at 10:02 pm | Permalink

    I wanted to comment on the same quote, Honieh. I literally laughed out loud when I read that one!

  3. joan
    Posted Feb 17, 2010 at 11:24 pm | Permalink

    Great post, Mushon!

    I also admire Google and use many of their products, but I wasn’t really singing their praises as I fiddled around with the disabling of this annoying Buzz product that I didn’t sign up for. Judging by the thoughtfulness in the user interfaces of Google’s other products, I doubt they couldn’t foresee this type of reaction from the launch of Buzz. It’s just disrespectful that they didn’t provide us with an “opt-in” option from the start, or at the very least, default settings to private.

    In the same CNBC interview you mentioned in your post, Marissa Mayer (Google’s VP of Search Products & User Experience) says “Most of these products, in fact, all of these projects, our philosophy is Transparency, Choice, and Control. Be very transparent about what data you have associated with that particular user, give the users very clear choices about whether or not to use the product at all, and then give them control over their data…” Where was my clear choice about Buzz, Google?

    At least we can always rely on The Onion for guaranteed comic relief.

    • mushon
      Posted Feb 18, 2010 at 2:00 pm | Permalink

      Good point Joan, in retrospect this was unfortunately a pretty insincere statement.

  4. Mattie Webb
    Posted Feb 18, 2010 at 11:26 am | Permalink

    My livelihood is on my computer. The information is confidential and protected by federal law. GOOGLE – can you say $250,000 fine and 10 years in the slammer for ambushing my contacts???? If I or my clients suffer ANY form of fallout from your greedy, ill-advised, STUPID move. you will be hearing from a federal attorney. And I will sue you personally for destroying my livelihood.

  5. Heather D-H
    Posted Feb 18, 2010 at 1:23 pm | Permalink

    Well, I am as skeptical or more than the next person about Google *anything*, however, I do think this Buzz buzz is being a little over-hyped. I am going to adopt an unpopular position here and admit that my experience was that there were actually several choices I was offered in agreeing to check out Buzz. First, I was offered the choice of whether I wanted it or “nah”.
    Then I was told that a number of people were “following me” which is admittedly a creepy way of phrasing it. I was offered the choice of whether to follow them back and whether to follow a selection of other frequent email contacts. That was my choice.
    I also had the opportunity to click on the person following me and block them immediately.
    So, I can’t agree that Google thrust anything upon anyone. Everyone who got buzz made a choice to opt in.

    HOWEVER I do think it was inane for them to make all of the privacy settings opt-out to begin with.
    One of the things I like about the service is the idea that I can choose not to post my full name in the search function for people I don’t email with to find me. That should have been the default setting.
    I also like that I can hide who is in my network. That also should have been the default setting.

    So, they made some definite mistakes, and should have put more information up front, but I don’t think we are all the hapless bystanders here. I don’t know how you could have ended up with Buzz if you didn’t want it. Furthermore, if you didn’t know what the service was, why would you sign up for it without looking it up first? I think Google’s documentation made it very clear it would draw on your Gmail contacts.

    A couple other points. I actually like the idea of having a small collection of some of my most frequent email contacts automatically grouped for me with an interface that makes it easy to have a conversation. I think this idea has potential, especially if Google refines it, making the privacy options and sub-grouping more thorough and intuitive as you know they will. I have been thinking a lot recently about how to engender more “conversation” online in a form that encourages a contemplative approach. Buzz isn’t it, but I like the conversation format.

    Lastly, I already have a Google account. They already know everything about me; how I use the internet, what my interests are, what I write and chat about. It isn’t really added risk for me to use one more of their services. The real question in my opinion is not whether we should turn off Buzz, but whether we should turn off Google, completely. But that is a subject for a different post;)

    • mushon
      Posted Feb 18, 2010 at 1:55 pm | Permalink

      Heather,
      thanks for your response, I do appreciate you representing the “unpopular” position. You said:

      I don’t know how you could have ended up with Buzz if you didn’t want it. Furthermore, if you didn’t know what the service was, why would you sign up for it without looking it up first?

      That’ is pretty much my point. I ended up with Buzz without asking for it. I did not sign up for it. I said “Nah” as I didn’t want it.
      Guess what? It was there anyway.
      Guess what? I was followed and was being followed by anyway.
      Guess what? Guess all of that was made public to the world without my consent.
      This post would have never been written if this service was an opt-in service to begin with. I could have been upset about Google advertising their new products while I’m trying to check my email, but not enough to spend so much time on this extensive rant.

      Re: Google already knows a lot about me
      Yes, they do. And until last week I thought they were accumulating a lot of personal information about me but still making sure to keep it safe and private in their highly secure server farms (their privacy policies in that sense were much better than any other cloud based online service). The fact they chose to broadcast it to the world is a breach of trust that they have never allowed themselves before. For years all of the Google/Privacy debate was speculative only. It was raising concerns that they have to much power, know too much and that we place too much trust in them. Yet it was never substantiated with actual cases of Google breaching their users privacy. All of that was true until the launch of Buzz.
      Re: choosing to not use Google. To entertain this thought my NYU students and I go on a week without Google every semester, check out the results of the one concluded just a few weeks ago.

      • Heather D-H
        Posted Feb 19, 2010 at 12:48 pm | Permalink

        Wow, I didn’t realize the first part. I can definitely understand why that would be upsetting.
        Imagine how much worse it could have been if in addition to exposing your frequent Gmail contacts it exposed some pretty graphics detailing your patterns of internet searches, common terms you use, videos you watch… There is a lot of really terrifying potential in Google’s hands.
        I love the class assignment of a week without Google. Sadly, reading over a handful of the student’s posts the main thing that hits me is that we don’t have viable alternatives… The other companies out there offering similar products seem just as bad or worse. I am curious, in the lessons learned section of the class, following a week without Google, did anyone find viable alternate paths?

        • mushon
          Posted Feb 19, 2010 at 1:03 pm | Permalink

          Well, one viable alternative path for things as private as emails is not to use Gmail or any other webmail commercial service (and yes, it may be “free” but it’s still a literally commercial service). I use Gmail only for what I have to use it for. I think it’s a great piece of software, but if I ever needed an excuse to stick with Thunderbird, I just got it last week.

          Between the newly released Thunderbird 3 and the iPhone email client I am pretty content. While there’s huge room for improvement, the privacy makes it worth it.

          • Heather D-H
            Posted Feb 22, 2010 at 10:24 pm | Permalink

            I tried that route for years and email was a never-ending headache for me. Gmail allowed me to streamline my whole email process, easily get all my emails in one place I could access from anywhere with a simple intuitive interface. I agree with you in theory, but in practice I can’t imagine going back to Apple Mail, Outlook or Thunderbird.
            But, I don’t think mail is Google’s biggest threat since they are still in third place (last I checked). The tech community always thinks everyone uses Gmail, but they really don’t.
            The biggest threat in my opinion is search. They have 65%+ market share in search. They define how we see the internet. And this is where I really don’t see any better alternatives right now. We need to make it ourselves!

          • mushon
            Posted Feb 23, 2010 at 9:07 am | Permalink

            I definitely agree with you on this concern, but what do you mean “we need to make it ourselves!”? Make what? A search engine to compete with Google’s? That makes no sense to me. I think we as users should have agency within these services even if we don’t own them. That’s exactly why I think Google should get as much hard time as possible for the move it made, so it does not repeat itself (soon).

  6. Posted Feb 19, 2010 at 4:19 am | Permalink

    Google have given a response to the Google Buzz backlash which you can watch here http://ow.ly/18Z3R

    • mushon
      Posted Feb 19, 2010 at 1:10 pm | Permalink

      Haha! This is awesome…

      “Recently we unveiled… Google Buzz… and were met with unexpected public backlash. Which is odd. Considering we’re Google. And we can Kill you.

      Embedding for video for the sake of the discussion:

  7. Juliette
    Posted Feb 19, 2010 at 10:54 am | Permalink

    Thanks for this post Mushon!
    It’s been two days that I have been trying to opt out of Buzz! But I could never find a way to do it quickly so I kept on postponing.
    Again I really don’t like that the default is Your in whether you like it or not!
    Google deprives us from our privacy and spread our personnal information on our behalf!

    OPT OUT!

  8. Doron
    Posted Feb 23, 2010 at 11:14 am | Permalink

    Its still going on ey? the tempest in a teacup, what is stunning to me is that people are surprised, as this kind of action, knowing the companies we are dealing with, and the online competitive “buzz” (sealing users to walled gardens for the marketing tech turf wars)

    I agree with all points (minus some way of wording i suppose)
    with one major exception, If you maintain your mail, personal or business on Google, you have surrendered those rights, this is a price people pay for “free” (not as in freedom) when they allow the “cloud” this amount of access to their life’s.

    You will not find anything in Google Terms of service, or Its privacy policy texts that contradicts with those actions , and yeah, you signed that contract. abdicating a very large chunk of your data to the responsibility to a commercial provider that mines it and owns it.

    People say they don’t mind the advertising mining of your email, but they mind this. the difference on a technical level, and more important on a LEGAL level is very minor.

    Like an aware citizen AFAIK, you need to pay attention to the documents you sign and the entities you put your trust in.

    I hope this will serve as a way for people to smell the coffee so to speak, and find better deals for themselves, which are easily found, and will cost you less then most people beer budget for a week. Free isn’t free

  9. Doron
    Posted Feb 23, 2010 at 5:59 pm | Permalink

    Put simply. your data will be in danger if you surrender it to providers whose sole intent in having it is to use your data as collateral ammunition in the social silo wars or the advertising clickthru impression wars.

    So to your point 1: as i mentioned before. you didn’t ask for it, but yes… you did agree to it in principal.

    ““If you have something that you don’t want anyone to know, maybe you shouldn’t be doing it in the first place.” I dont know about this one, what i do know, is if i have something i dont want them to know… i wont do it through providers like google, yahoo, msn etc etc…

    People who think their data is important, should treat it with more caution and likewise choose the provider more carefully. and most likely pay for it. if you can afford to have internet access you can afford better mail serving deals.

    • mushon
      Posted Feb 24, 2010 at 10:28 am | Permalink

      Doron,
      While I agree with you on not expecting corporation to have your interests at their highest priority, I don’t see it as a black & white thing. I think we should make sure it is unprofitable for these corporations to screw us over as we cannot really use the internet without basic trust. Google works hard to gain our trust so it can “spend” it on ventures like Buzz. We should make sure to maintain the currency of our trust. But I am afraid we are not doing a very good job of that.

  10. yair
    Posted Mar 1, 2010 at 4:54 am | Permalink

    here’s a nice one about opt-out opt-in from a behavioral economist (see @ 5:30)

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